New York State Attorney General Letitia James announced Thursday that she has opened an investigation into the recent AT&T outages that left customers across the country without service. If you live in New York State, James would like to hear from you.
“Americans rely on their cell phone service providers to provide consistent, reliable service to help them with nearly every aspect of their daily lives,” James said in a statement. Publish online.
“Nationwide power outages are not only inconvenient, they can be dangerous, and it is critical that we protect consumers when outages occur. I encourage any New Yorker affected by this disruption to file a complaint with my office,” James continued.
Power outage starts in the morning February 22 Leaving wireless customers confused as to what might be going on. Initially, customers on other carriers such as T-Mobile and Verizon also reported outages on their networks, although we later learned this was simply the product of so many carriers relying on each other. Just because you pay T-Mobile every month doesn’t mean you’re always connected to T-Mobile’s towers.
During the blackout, several conspiracy theories began circulating online, with many comparing them to the Netflix movie leave the world behind Alex Jones even insisted it must be the Chinese government Conduct a cyberattack Against American infrastructure.But AT&T later explained No cyber attacks.
AT&T offers $5 credit Customers were briefed on the outage despite complaints from many on social media that this was not enough. While you’re free to complain to anyone who’ll listen on Facebook and X, telling government investigators seems like it might be a more productive endeavor.
New Yorkers are encouraged to file complaints with the Attorney General’s Office Online portal.