Main points
- Best Buy and ubreakifix are recommended Samsung repair options with warranty.
- Samsung offers a self-repair program for those who prefer to do their own repairs.
- Samsung offers convenient repair options such as in-home and mail-in service.
Whether your Samsung phone has a cracked screen or simply won’t turn on, you have several ways to fix it. My first smartphone was a Samsung Galaxy, and one of the main reasons I own a Z Fold 5 today is how easy it is to repair Samsung devices. That said, you shouldn’t just go to the nearest phone repair shop. Instead, you should familiarize yourself with the different ways to fix your Samsung, like the six methods below, and check out the FAQ at the bottom for some other great advice.
What is Samsung Repair Mode?how to use it
Samsung’s new mode could be very useful if you need to repair your device.
1 Best Buy Samsung Repair
Assemble the geek squad
As a Samsung Authorized Service Center, Best Buy offers same-day repairs at select locations. If you have Samsung Care+, Best Buy is your best choice for repairs. However, even if your device is out of warranty, Best Buy can still repair your phone for a price. Before driving to the nearest store, visit the Best Buy Samsung Repair website and schedule an appointment.
2 Excellent fault repair
Samsung home repair
If your local Best Buy doesn’t offer Samsung repair services, you can get equally good service with ubreakifix. Like Best Buy, ubreakifix is a Samsung Authorized Service Center within the Samsung Care+ network. All repairs are covered by a one-year warranty, even if your device’s warranty has expired. Visit the ubreakifix Samsung repair website to find your nearest location.
3 Samsung Self-Repair Plan
do it yourself
apple
If you’re technically inclined, or just don’t want strangers handling your device, you can visit Samsung’s do-it-yourself repair website to order official Samsung parts and tools and do-it-yourself repair guides. Some problems can only be fixed by professionals, but broken screens and charging points are easy to fix if you know what you’re doing. Some fixes don’t require any special tools at all. For example, sometimes you can fix Samsung black screen issue by performing a soft reset or removing the SD card.
4 Samsung we come to you
Samsung provides door-to-door service
Don’t want to drive anywhere to get your Samsung phone repaired? Schedule an appointment with Samsung’s “We Come to You” service and have a Samsung technician meet with you at a public location like your home, office or even a coffee shop. There is an additional fee for door-to-door service, but the convenience is unmatched.
5 Samsung mailing service
Send your phone to Samsung for repair
If you don’t mind leaving your device for a few days, you can send your phone to Samsung via email for repair. Please visit the Samsung website to complete a repair request and request a prepaid box, or send your device to a UPS store to have it packaged and shipped directly to Samsung.
6 Samsung cooperation location
Find a trustworthy ISP
Just because a repair shop repairs a Samsung phone doesn’t mean they are working with Samsung. When you visit a Samsung certified ISP, you can rest assured that trained technicians will only use parts made specifically for Samsung devices.To find an ISP near you, use the Samsung Service Locator and select independent service provider as a search filter.
FAQ
Q: How do I check my warranty?
Before you begin, check the warranty status of your device. The standard Samsung warranty covers most non-accidental damage, and you can also purchase a secondary warranty that covers accidental damage.
For example, Samsung Care+ covers drops and spills in addition to hardware failures. The Samsung Care network offers same-day cracked screen repairs for as low as $29. These locations offer door-to-door repairs, but it’s best to make a same-day appointment to save time. Depending on the problem with your phone, Samsung may even send you parts to repair it yourself.
If you must give your phone to a stranger for repair, use Samsung Repair Mode to protect your data. Repair Mode allows technicians to use the tools they need to repair your phone while limiting access to your contacts, photos, and other important information.
To check the warranty status of any Samsung device, go to Samsung Warranty Checker. Select a product category, select your device, and enter your model number. The website will provide instructions on finding the model number and other necessary information for your specific device.
Q: What is the difference between a Samsung Authorized Service Center and an independent service provider?
It’s important to understand the difference between a Samsung Authorized Service Center (ASC) and an Independent Service Provider (ISP) that Samsung works with. ASC repairs both in-warranty and out-of-warranty devices, while ISP only repairs out-of-warranty Samsung devices. So, if your phone is still under warranty, then you should go to Samsung ASC or get your phone repaired directly by Samsung. In fact, having your device repaired elsewhere will void your warranty.
Whether you bring your phone to an ASC or an authorized ISP, Samsung experts will repair your phone using Samsung parts. The important thing is to make sure they are approved by Samsung. Use the Samsung Service Locator to find a store near you.
Q: What are the best options for repairing your phone?
If you have a newer Samsung phone that’s still under warranty, your phone can be repaired by mail, at home, or through an authorized service center for little or no cost. If your warranty has expired, you can still choose these same options, but you’ll pay more. If you go to a repair shop to repair an out-of-warranty device, make sure the shop is a Samsung-approved independent service provider.
Another way to repair your Samsung phone is to buy a new one. If your phone is out of warranty, you may want to consider spending money on a newer device rather than repairing it, especially if a trade-in option is still available. See our guide to the best Samsung phones to help you on your replacement shopping journey.