Microsoft is developing an artificial intelligence chatbot that will power Xbox and related services, edge confirmed.The news prompted some to draw Comparison with Clippy, the talking paperclip that once helped users write letters and perform other tasks in Microsoft Office. The as-yet-unnamed Xbox chatbot is part of Microsoft’s plan to bring artificial intelligence into the Xbox ecosystem, with the bot specifically capable of handling console support inquiries and paid subscription issues.
In a report on April 2, edge It’s confirmed that Microsoft is currently testing an “Xbox Support Virtual Agent” prototype that will help resolve support issues. The bot starts by asking the user, “How can I help you today?” and animates as it responds to your request.According to internal documentation viewed edgeIn addition to handling console support inquiries and paid subscription issues, the bot can also handle game refunds. Zhang Haiyan, general manager of Xbox games, said edge It should help the company streamline the way it handles Xbox support inquiries.
“We are testing the Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics via voice or text,” Zhang said. “This prototype makes it easier and faster for players to get help with support topics using natural language to pull information from existing Xbox support pages.”
Currently, Microsoft provides the Azure AI Bot service to its business units for building conversational AI chatbots.according to edge, the company’s new Xbox chatbot will be something similar, and it will automate support tasks. But that’s not all Microsoft does.as edge It is understood that this is also part of the company’s larger strategy within Xbox to add artificial intelligence-driven features to the platform. There are plans to introduce artificial intelligence tools into game content creation and game operations, and Microsoft is experimenting with artificial intelligence-generated game art and assets. Apparently, the company is even looking into how to use AI assistants like this one to help players while gaming. It sounds a lot like Clippy, but in the game’s UI. “It looks like you’re trying to shoot an opposing player in the head. Do you need help?
Soon after Internal documentation and eaten images Xbox’s so-called mid-cycle all-digital update for the Xbox Series X has been revealed. It seems that artificial intelligence is still a key part of Microsoft’s future plans for Xbox, and robots like this may be just the beginning.