The FCC now mandates that ISPs share costs with customers in an easily accessible way.
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The FCC says display fees are designed to provide consumers with “clear, understandable, and accurate information about the cost and performance of high-speed Internet service.” The cost will be shown in the so-called Broadband tab.
Broadband labels look similar to nutrition labels, CBS News reports.
Alejandro Roark, director of the FCC’s Bureau of Consumer and Governmental Affairs, said on the call: “The FCC borrowed from the Nutrition Labeling Model Format in Foods because we want to make basic information about broadband Internet service easily accessible. Recognize and understand.” According to CNN.
The labels are expected to include information about termination fees, data caps and network practices, CNN reported. Labels will be easily accessible and provide information directly.
The hope is that the labels will provide consumers with information that will make it easier for them to compare prices and internet speeds, CBS News reported.
Some providers will begin displaying their broadband labels in April, but others will have until October 10, 2024 to comply with FCC rules.
If a provider’s labels appear incorrectly or the information is inaccurate, you can file a complaint with the FCC Consumer Complaint Center on its website. If you have questions about the accessibility requirements for the Consumer Broadband Disclosure Label, you can call the FCC Office of Disability Rights at 202-418-2517 or email DRO@fcc.gov.
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