DANVILLE, Va. (WSET) — A Danville man has been engaged in what he calls a years-long battle to get internet service in his home.
Gerald Keller had been trying to get Comcast to extend a line to his home on Kent Street to provide Internet service. He said he’s been working on it for the past five years. Before he became a homeowner, the house belonged to his late grandparents.
Recently, he has made some progress on his Virginia Line Extension Plan. The program helps expand broadband networks in rural communities and bring high-speed internet connections into homes.
Keller said they were very helpful, but he’s still no closer to extending the line. He said there was a severe lack of communication between him and Comcast.
Keller said he was told he would be available by the end of the month. When that didn’t happen, he called ABC13 because it was giving him a huge headache.
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“When I got off the bus, I couldn’t even get online. I had to run everything through the company’s phone hotspot, but that didn’t last long because it was only 50 GB,” Keller said.
ABC13 News reached out to Comcast to ask why Keller didn’t get internet service and what the process was to get it there. Comcast issued the following statement:
Comcast is pleased to expand our state-of-the-art network to provide Mr. Keller with reliable, high-speed Internet service, and construction will begin upon permitting,” said Kristie Fox, Vice President of Communications for the Beltway Region at Comcast Fox) said.
When asked who would need to approve the permit, they said they were unsure if it was the city or the state. Things changed Thursday afternoon when Keller got a call from a Comcast representative saying someone should come to his home within the next 14 to 30 days to extend the line.