In customer service, unexpected responses often lead to moments of joy or surprise. Recently, popular food delivery platform Zomato answered a customer’s query about “marriage” in an unexpectedly hilarious way.
The interaction, which took place on social media, quickly gained attention and left everyone divided. While the specific details of the issue have not been disclosed, Zomato’s witty and light-hearted response shows its ability to engage with customers.
It highlights the importance of injecting humor into everyday interactions.
In an era where brands strive to stand out in the digital space, Zomato’s approach reminds us that cultivating genuine moments of connection and laughter can leave a lasting impression on customers.
The incident further cemented Zomato’s reputation as a food delivery service and a brand with a distinct personality and sense of humor.
What does Zomato do with customer queries?
Zomato’s weird reaction goes viral, internet says fix your AI | Image: X
Zomato is a well-known food delivery platform known for its witty presence on social media, often responding to customer queries cleverly.
However, a recent incident has left internet users confused as many suspected that responses to customer complaints could have been generated by artificial intelligence.
The situation arose when Shobhit Bakliwal, a Zomato user from Bengaluru, highlighted the issue of the app requiring users to enter date of birth and wedding anniversary without the ability to edit it later.
Zomato’s weird reaction goes viral, internet says fix your AI | Image: X
Bakliwal shared a screenshot of the predicament and posed a question to Zomato asking about someone remarrying. Zomato may have misunderstood the customer’s query and provided meaningless responses.
“Oh, no ‘edit’ for anniversaries? We didn’t expect Zomato to turn into a marriage counselor! If someone chooses to ‘remarry’ their meal, we’ll celebrate their culinary dedication by adding flavor along with confetti ,” Zomato Care replied.
Where can I see the post?
You can check out @shobhitic’s posts on X.
What if someone remarries? @zomato pic.twitter.com/nM3oTNpXfa
— Shobhit Bakliwal 🦇🔊 (@shobhitic) March 8, 2024
How did the internet react?
Zomato’s response confused internet users, prompting them to express their confusion in the comments section of the viral post.
Many admitted they couldn’t decipher the message, while others urged the company not to use artificial intelligence and large language models to generate ambiguous responses.
Internet reaction to weird Zomato goes viral, internet says fix your AI | Image: X
Internet reaction to weird Zomato goes viral, internet says fix your AI | Image: X
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